Trevor ClarkAlertTrace Turns to Shyftoff for Customer SupportAlertTrace was one of the first companies in 2020 to develop and commercialize a contact tracing system. Without precedent, businesses…6 min read·May 13, 2021----
Trevor ClarkCase Study: Reduce US Contact Center Cost by 15% with ShyftOffA flexible contact center model, like ShyftOff, allows centers to perfectly match agent availability to caller demand curves. Caller…10 min read·Apr 13, 2021----
Trevor ClarkCan the Uber Model Work for Customer Support?Many of us dream of perfectly planning and operating our contact centers. At every interval you have exactly the right number of people to…5 min read·Mar 31, 2021----
Trevor ClarkHigh Growth Companies Turn to the Gig Economy for Customer SupportAlertTrace was one of the first companies during the pandemic to emerge with a fully functional contact tracing system, which allowed…3 min read·Mar 16, 2021----