Trevor Clark – Medium

Trevor Clark

AlertTrace Turns to Shyftoff for Customer Support

AlertTrace was one of the first companies in 2020 to develop and commercialize a contact tracing system. Without precedent, businesses…

May 13, 2021

AlertTrace Turns to Shyftoff for Customer Support

May 13, 2021

Case Study: Reduce US Contact Center Cost by 15% with ShyftOff

A flexible contact center model, like ShyftOff, allows centers to perfectly match agent availability to caller demand curves. Caller…

Apr 13, 2021

Case Study: Reduce US Contact Center Cost by 15% with ShyftOff

Apr 13, 2021

Can the Uber Model Work for Customer Support?

Many of us dream of perfectly planning and operating our contact centers. At every interval you have exactly the right number of people to…

Mar 31, 2021

Can the Uber Model Work for Customer Support?

Mar 31, 2021

High Growth Companies Turn to the Gig Economy for Customer Support

AlertTrace was one of the first companies during the pandemic to emerge with a fully functional contact tracing system, which allowed…

Mar 16, 2021

High Growth Companies Turn to the Gig Economy for Customer Support

Mar 16, 2021

Trevor Clark

Trevor Clark

Co-Founder of ShyftOff and advocate for extreme flexibility as the future of workforce optimization in contact centers

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