AlertTrace Turns to Shyftoff for Customer SupportAlertTrace was one of the first companies in 2020 to develop and commercialize a contact tracing system. Without precedent, businesses…May 13, 2021May 13, 2021
Case Study: Reduce US Contact Center Cost by 15% with ShyftOffA flexible contact center model, like ShyftOff, allows centers to perfectly match agent availability to caller demand curves. Caller…Apr 13, 2021Apr 13, 2021
Can the Uber Model Work for Customer Support?Many of us dream of perfectly planning and operating our contact centers. At every interval you have exactly the right number of people to…Mar 31, 2021Mar 31, 2021
High Growth Companies Turn to the Gig Economy for Customer SupportAlertTrace was one of the first companies during the pandemic to emerge with a fully functional contact tracing system, which allowed…Mar 16, 2021Mar 16, 2021